Best Price Guarantee – find it cheaper elsewhere and we will beat it by 5%

  1. Lotte Duty Free ("We, Us, Our") will match a genuine competitor's advertised price in an effort to offer the customer our best price guarantee during our promotional period ("Best Price Guarantee Promotion").
  1. Our Best Price Guarantee Promotion runs from now until 31 December 2020 at all Australian and New Zealand airports. Not available at Lotte Duty Free Melbourne City Store.
  1. Our Best Price Guarantee Promotion means if the customer finds an identical item at a competitor's store for a lower price and that item is in stock with the competitor, we will match that price and beat it, by 5%.
  1. Our Best Price Guarantee applies to all categories of products sold at Lotte Duty Free except tobacco or tobacco related products.
  1. To participate in our Best Price Guarantee Promotion, simply make us aware of the better price.

The customer can do this:

In Person
Attending a participating Australian or New Zealand Lotte Duty Free store, or

Over the Phone
Contacting Customer Service in Australia: 1300 388 937; or when overseas: + 61 1300 388 937, or

By Email
Emailing us at: enquiries@lottedutyfree.co.nz

The customer must provide us with the following information:

a) Current / existing advertising material from the third party competitor displaying the product and all applicable price information (i.e. a current catalogue clipping); or
b) a screen shot from the customer's mobile phone device of the relevant advertisement and the third party competitor's price details; or
c) an excerpt of a current webpage advertisement in relation to the product; or
d) any other official document from a third party competitor that contains details of:

i) the product;
ii) date of sale;
iii) the competitor; and
iv) price information.

("Competitor Price Information")

  1. The competitor’s offer must be verifiable by a member of our team and we must be able to confirm that the competitor's product is identical to our product and in stock with the competitor. For the avoidance of doubt, when we say identical, we mean that the product stocked by a third party competitor must be the same brand, model, colour, size, product name and from the same product range as the item sold at Lotte Duty Free to be eligible to receive the Best Price Guarantee Promotion.
  1. If the competitor's product is available online the customer can still participate in the Best Price Guarantee Promotion and receive the better price provided the total cost of the competitor's product, including delivery fee, is cheaper than the cost of our identical product. This means the customer will need to show the total online cost of the product by way of:

a. the online advertisement; and
b. the pricing information including the delivery fee and associated charges.
c. The Best Price Guarantee Promotion includes:

i. discounts and store wide discounts competitors may be offering;
ii. 'member's only' promotions competitors may be offering. The customer must be able to show proof that the customer is a member and entitled to receive the price available in the 'member's only promotion', in addition to the Competitor Price Information;
iii. Existing Lotte Duty Free promotions on products. If a third party competitor has a cheaper price on an identical stocked item that is stocked by Lotte Duty Free and bundled with a promotional offer (i.e. gift with purchase) Lotte Duty Free will honour the Best Price Guarantee Promotion and give the customer the better price and the promotional offer (i.e. the gift with purchase), provided the Competitor Price Information is provided.

d. The Best Price Guarantee Promotion excludes:

i. clearance sales, liquidations, warehouse sales, offers by unauthorised resellers, classifieds and auctions sites;
ii. products sold online where the ultimate cost (plus delivery and associated charges) equates to more than the cost of the product sold in our store; and
iii. products sold in a city that is not part of the customers original, transit or final destination.
iv. When used in conjunction with an incentive program discount (excluding Vantage), the price will be matched to the competitor’s cheaper price, it will not be beaten by 5%.

  1. Where a comparison price is not quoted in AUD or NZ dollars, comparison must be done based on the Reserve Bank of Australia or Reserve Bank of New Zealand foreign exchange rate at the date the Competitor Price Information is provided to Lotte Duty Free and will be converted to the currency most applicable to the customer.
  1. Lotte Duty Free reserves the right to limit sales to reasonable retail quantities.
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