Effective 31st August 2019

Lotte Duty Free - Terms and Conditions

All rights reserved. Access to and use of this Web Site is provided subject to the terms of this Disclaimer of Liability.


This Disclaimer of liability governs this Web Site and those sites of Lotte Duty Free and its affiliates, including business partners and other organisations with whom Lotte Duty Free runs targeted promotional and marketing campaigns, which are linked with this Web Site collectively called "the Web Sites". Your access or use of this Web Site shall be deemed to be your acknowledgement that you agree with the Terms of this Disclaimer. Do not access or use any part of this Web Site if you do not agree with these terms and conditions.

Specific Warnings and Disclaimer

This Web Site and the information, names, images, pictures, logos and icons regarding or related to Lotte Travel Retail New Zealand Limited (Lotte Duty Free), and Lotte Duty Free products and services ("the Information") are provided on an "as is" and "as available" basis only. Lotte Travel Retail New Zealand Limited (Lotte Duty Free) does not make any representation or warranty of any kind, whether expressed or implied, such as fitness for a particular purpose, merchantability, non-infringement, accuracy, reliability or completeness of the Web Sites nor does Lotte Duty Free warrant that this Web Site or the server that makes it available are free of computer "viruses" or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems.

This Web Site may include publications with technical or other inaccuracies or typographical errors that may be corrected at Lotte Duty Free's sole discretion. Corrections and changes may be incorporated into this Web Site at any later date. Lotte Duty Free may at any time make modifications, improvements and/or changes to this Disclaimer, the Terms and Conditions or the Information displayed on this Web Site or the products and services referred to therein.

Liability Disclaimer

To the extent permitted by law, Lotte Duty Free and its subsidiaries, affiliates or contractors shall not be liable for any loss or damage, including, without limitation, special, indirect or consequential damage, or any damage, whatsoever resulting from access or use, or inability to access or use the Web Site or arising out of any materials, qualifications or recommendations and any Information on this Web Site. Loss means loss or damage however caused (including through negligence), which may be directly or indirectly suffered.


This Web Site may contain links or references to other Web Sites. As the Internet is maintained independently at thousands of Web Sites around the world, the Information accessed may originate outside the boundaries of this Web Site on which information Lotte Duty Free has no control. Therefore, Lotte Duty Free shall have no obligation or responsibility regarding the content derived, obtained or accessed within, through or outside this Web Site. Further, you agree not to add, alter, substitute or amend partially or in whole any Information displayed by Lotte Duty Free on this Web Site.

Intellectual Property Protection

The materials displayed on this Web Site, including without limitation all editorial materials, informational text, photographs, illustrations, artwork and other graphic material, names, logos, trade marks and other marks, are the property of Lotte Duty Free or its licensors and are protected by copyright, trademark and other intellectual property laws. Any such content may be displayed and printed solely for your personal, non-commercial use. You agree not to adapt, store, display, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the express prior written consent of Lotte Duty Free. Nothing contained herein shall be construed as conferring by implication or otherwise any licence or right under any patent, trademark, copyright or any other intellectual property right of Lotte Duty Free or any third party, to any such information, data, products or services.

Comments and Communications

Information delivered to us (via posting, electronic mail or otherwise) should not be considered by you to be confidential. Lotte Duty Free shall not be responsible to keep such information confidential nor shall Lotte Duty Free be liable for any use or disclosure thereof. All such information is, and shall remain, the sole and exclusive property of Lotte Duty Free and may be used for any purpose whatsoever, commercial or otherwise, without compensation.

Notwithstanding the foregoing, our collection, storage, use and disclosure of personal information will be governed by the terms of our Privacy Policy.

Lotte Duty Free would welcome your comments on the Web Sites or on our products, but Lotte Duty Free is not seeking any unsolicited ideas, suggestions or materials relating to the development, design, manufacture or marketing of our products.


"Cookies" are a standard for storing small pieces of data on a web client (i.e. the web browser on your computer). Any Web server (including this one) may store one or more cookies in your browser; or request your browser to transmit the data to the Web server. This Web Site may store cookies on your Web client in order to better serve you upon your subsequent visits to this Web Site. By using cookies, Web sites can track information about visitors' usage of the site, provide customised content, or even the use of password protection. Note that some browsers can be configured to allow cookies to be accessed by servers other than the originating server. Please note that most Web browsers can also be configured to notify the user when a cookie is received, allowing you to either accept or reject it.

Lotte Duty Free also collects information using Facebook pixel and other third party sites like Adroll. For more information, see our privacy policy at www.lottedutyfree.co.nz/privacy.

Applicable law and jurisdiction

This Disclaimer of liability shall be governed by, construed and enforced in accordance with the laws of New Zealand. Disputes arising here are in first instance exclusively subject to the jurisdiction of the courts of New Zealand.

Refund Policy

Lotte Duty Free will gladly refund your purchases whilst in our Stores and before leaving New Zealand on the terms and conditions set out below. Due to Regulations we are unable to exchange goods once taken past the Customs Border Control points on entry into New Zealand.

Lotte Duty Free will refund products that are damaged or faulty or where incorrect products are supplied within a reasonable time. All goods returned whether they are faulty or not must have proof of purchase. Subject to conditions we will either arrange for a replacement with an identical or comparable product/s, or issue a refund of the purchase price of the faulty/damaged product/s or repair the product/s. Returns will not be accepted if the damage to the product has subsequently been caused by an accident, or by neglect or misuse, by either yourself or a third party. Returns will not be accepted if the goods have been modified or tampered with in any way. Any refunds will not be processed until we receive the product/s in question from you.

Should there be a concern with any of our items you have purchased at our Stores including on-airport locations, please contact our Customer Service Team on 0508 573889 (within New Zealand) or on +61 1300 388 937 (outside New Zealand) or the Manager of the location to which you purchased the item(s) and we will gladly assist in resolving your concern.

Personal Information

The information collected from this Web Site is collected for the purposes of handling your enquiries and/or complaints about Lotte Duty Free products and services. By agreeing to transact with Lotte Duty Free, you agree to Lotte Duty Free using your information for marketing purposes, which may involve disclosing your information to third party business partners. The purpose of this disclosure will be to provide you with special offers, promotions and marketing campaigns that we identify as relevant to you based on your transactions with Lotte Duty Free. For more information, see our privacy policy at www.lottedutyfree.co.nz/privacy. The information collected from this site will also be used for the purposes of both current and future marketing and promotions or consumer offers. If you do not want us to use this information in this way please contact us on 0508 573889 or enquiries@lottedutyfree.co.nz

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