Terms and Conditions

ACN 628 207 367 (LOTTE DUTY FREE)



  1. Welcome to the Lotte Duty Free website located at https://lottedutyfree.co.nz and any related URL ("Site"). The Site is owned and operated by Lotte Travel Retail Australia Pty Ltd (ACN 628 207 367) ("Lotte Duty Free", "Us", "We", "Our").

  1. Please read these Terms and Conditions carefully. By accessing or using the Site you become a user of the Site ("User").

  1. As a User of the Site, you agree that you have read and understood these Terms and Conditions and that you agree to be bound by these Terms and Conditions. These Terms and Conditions constitute a legally binding agreement between you and Lotte Duty Free ("Agreement").

  1. Lotte Duty Free reserves the right to alter, modify, add to or change in any way, any provision of these Terms and Conditions and may, in its absolute discretion, limit or expand the services available via the Site without giving prior notice to the Users. It is the User's responsibility to check the Terms and Conditions each time they use the Site.


  1. The information collected from this Site is collected for the purposes of handling your enquiries and/or complaints about Lotte Duty Free products and services. The information collected from this site will also be used for the purposes of both current and future marketing and promotions or consumer offers. 

  1. By agreeing to transact with Lotte Duty Free, you agree to Lotte Duty Free using your information for marketing purposes, which may involve disclosing your information to third party business partners. The purpose of this disclosure will be to provide you with special offers, promotions and marketing campaigns that we have identified as relevant to you based on your transactions with Lotte Duty Free. 

  1. We take this opportunity to note that your information will be handled in accordance with our Privacy Policy (available here https:// lottedutyfree.co.nz/privacy). If you do not wish for us to use your information in this way, please contact us on 1300 388 937 or at enquiries@lottedutyfree.com.au.


  1. Information delivered to us (via posting, electronic mail or otherwise) should not be considered by you to be confidential. 

  1. Lotte Duty Free shall not be responsible for keeping such information confidential nor shall Lotte Duty Free be liable for any use or disclosure thereof. 

  1. All such information is, and shall remain, the sole and exclusive property of Lotte Duty Free and may be used for any purpose whatsoever, commercial or otherwise, without compensation. 

  1. Lotte Duty Free welcomes your comments on the Site or on our products, but Lotte Duty Free is not seeking any unsolicited ideas, suggestions or materials relating to the development, design, manufacture or marketing of our products.


  1. We strive to ensure the security, integrity and privacy of your personal information. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure.

  1. Although we use best efforts to maintain security of your information, unfortunately no data transmission over the Internet can be guaranteed to be totally secure and you acknowledge that we will not be liable in the event that your personal information is accessed or disclosed due to reasons beyond our control, including but not limited to hacking from a third party.

  1. Our Site is hosted by Shopify. Shopify is a cloud infrastructure used by Lotte Duty Free as a website host. Shopify stores certain user data uploaded to the Site and other information in connection with Lotte Duty Free.

  1. You agree that your use of the Site may be subject to Shopify’s Privacy Policy which may be read here: https://www.shopify.com/legal/privacy

  1. You agree that your use of the Site may be subject to Shopify's Terms of Service which can be read here: https://www.shopify.com/legal/terms

  1. Our Site uses the Shopify. You agree that your use of the Site may be subject to Shopify’s Privacy Policy which may be read here: https://www.shopify.com/legal/privacy


  1. The use of "Cookies" is standard for storing small pieces of data on a web client (i.e. the web browser on your computer). Any Web server (including this one) may store one or more cookies in your browser or request your browser to transmit the data to the Web server. 

  1. This Site may store cookies on your web client in order to better serve you upon your subsequent visits to this Site. 

  1. By using cookies, websites can track information about visitors' usage of the site, provide customised content, or even the use of password protection. Note that some browsers can be configured to allow cookies to be accessed by servers other than the originating server. Please note that most web browsers can also be configured to notify the user when a cookie is received, allowing you to either accept or reject it.

  1. The use of cookie storage is explained as follows:

  1. What information is collected through the use of cookies?

    1. Account encrypted username;

    2. Store airport location, pickup location;

    3. Session ID – a temporary system identifier to ensure that the login status of the browser is maintained; and

    4. Google Analytics, Facebook Tracking and Doubleclick.net cookies and other third party sites such as Adroll are used to provide functionality of those respective systems and for targeted advertising purposes.

  1. Does the information enable users to be identified?

    1. The session ID can be communicated to the server to establish the user login and retrieve customer details.

  1. How is the information used?

    1. The encrypted username allows a user to visit the site later without requiring a login process.

    2. The session ID is used to sustain the user login during a site visit.

    3. The airport location and pickup location are used to display stock related to that location and to ensure the checkout process is applicable for that location.


  1. The use of Facebook pixel allows us to see activity on the website, i.e. the number of visits to a certain URL and/or the number of purchases. No individual personal details are disclosed. Users cannot be identified via the pixel. As the pixel uses cookies, the data that is collected is protected and only used to retarget users based on browser history. Facebook pixel works by placing and triggering cookies to track users as they interact with our website and our Facebook ads. This tells us how people interact with our Site. In the case of Lotte Duty Free this is primarily used to show purchase and conversion value. Our social media agency then uses this information to create audiences based on certain pages visited, or higher value customers.

  1. If you would like us to stop collecting your information through Facebook pixel, you may:

    1. switch off cookies by adjusting the settings on your web browser and Facebook account; or

    2. opt-out by clicking on an icon at the top of ad (or type of ad) that you no longer wish to see.

  1. If you have any issues attending to the above or would like further assistance, please contact Customer Service on 1300 388 937 (within Australia) or +61 1300 388 937 (outside Australia) or by way of email at enquiries@lottedutyfree.com.au.


  1. The use of display advertising platforms, such as Adroll, allows us to retarget and remarket our products to you. Retargeting works by keeping track of Users who visit our site and displaying our retargeting ads to you as you visit other online sites. At a high level, retargeting works by placing a Java Script tag in the footer of our website. This code creates a list of people who visit our website by placing anonymous retargeting cookies in your browser. This allows providers, such as Adroll, to display retargeting ads to you as you visit other sites.

  1. If you would like us to stop collecting your information using display advertising platforms, such as Adroll, you may:

    1. switch off cookies by adjusting the settings on your web browser; or

    2. opt-out by clicking on an icon at the top of ad (or type of ad) that you no longer wish to see. This will take you to a third party website where you can-opt out of all marketing of that type.

  1. If you have any issues attending to the above or would like further assistance, please contact Customer Service on +61 1300 388 937 (within Australia) or by way of email at enquiries@lottedutyfree.com.au.

  1. LINKS

  1. This Site may contain links or references to other websites. As the Internet is maintained independently at thousands of websites around the world, the Information accessed may originate outside the boundaries of this Site on which information Lotte Duty Free has no control. 

  1. Therefore, Lotte Duty Free shall have no obligation or responsibility regarding the content derived, obtained or accessed within, through or outside this Site. Further, you agree not to add, alter, substitute or amend partially or in whole any Information displayed by Lotte Duty Free on this Site.


  1. The materials displayed on this Site, including without limitation all editorial materials, informational text, photographs, illustrations, artwork and other graphic material, names, logos, trade marks and other marks, are the property of Lotte Duty Free or its licensors and are protected by the Copyright Act 1994, the Trade Marks Act 2002, and other applicable intellectual property laws of New Zealand.

  1. Any such content may be displayed and printed solely for your personal, non-commercial use. 

  1. You agree not to adapt, store, display, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the express prior written consent of Lotte Duty Free. 

  1. Nothing contained herein shall be construed as conferring by implication or otherwise any licence or right under any patent, trademark, copyright or any other intellectual property right of Lotte Duty Free or any third party, to any such information, data, products or services.


  1. As a User, you must not (and must not allow any third party to):

  1. use the Site in any manner that could damage, disable, overburden, or impair the Site; 

  2. attempt to gain unauthorised access to any parts of the Site;

  3. interfere or attempt to interfere with the proper working of the Site software; 

  4. use any robot, spider, scraper or other automated means to gain unauthorised access without express written permission from Lotte Duty Free;

  5. analyse, reverse engineer, attempt to replicate the underlying ideas, algorithms, and source code of the Site; and/or

  6. transmit any viruses, worms, defects, Trojan horses, malware or other computer programming that may damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system or data of the Site.

  1. Lotte Duty Free reserves the right to disable any unauthorised links or frames and disclaims any responsibility for the content available on any third-party website or application which is linked to or from the Site.

  1. Each User agrees that it shall not copy, reproduce or download any information, text, images, video clips, directories, files, databases or listings available on or through the Site for any purpose.


  1. You agree to indemnify Lotte Duty Free and its officers, directors, employees and licensors against any and all costs, loss or damage suffered or may incur by reason of any third party data imported into the Site, the access and use of the Site and/or any breach or alleged breach of the Terms and Conditions by you.

  1. Should Lotte Duty Free, in its sole discretion, determine that you have breached this Agreement, then nothing herein shall prevent or in any way restrict its right to pursue any of its legal and/or other remedies, including, without limitation, court action. 


  1. This Site and the information, names, images, pictures, logos and icons regarding or related to Lotte Duty Free, and Lotte Duty Free products and services ("the Information") are provided on an "as is" and "as available" basis only. 

  1. Lotte Duty Free does not make any representation or warranty of any kind, whether expressed or implied, such as fitness for a particular purpose, merchantability, non-infringement, accuracy, reliability or completeness of the Site nor does Lotte Duty Free warrant that this Site or the server that makes it available are free of computer "viruses" or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems.

  1. This Site may include publications with technical or other inaccuracies or typographical errors that may be corrected at Lotte Duty Free's sole discretion. Corrections and changes may be incorporated into this Site at any later date. Lotte Duty Free may at any time make modifications, improvements and/or changes to this Disclaimer, the Terms and Conditions or the Information displayed on this Site or the products and services referred to therein.


  1. You agree that any visual representation of a product contained on the Site, catalogues or other advertising material is provided for illustrative and/or demonstration purposes only and may not be an exact representation of that product.

  1. All designs, materials, drawings, particulars of weights and dimensions and other specifications represented are approximates only and for general indicative purposes only. To the fullest extent permitted by law, Lotte Duty Free is not liable for any loss or damage resulting from any major deviations from such representations and you warrant that you will not rely on any such representations or advice made by Lotte Duty Free.

  1. Lotte Duty Free makes no representation that the products are made for a particular purpose. You are solely responsible for ensuring that the products are suitable for any purpose you intend to use it for. 


  1. Lotte Duty Free is committed to complying with its obligations under the Consumer Guarantees Act 1993. If a product you have purchased from us is faulty, not of acceptable quality, not fit for its intended purpose, does not match the description provided, or breaches a consumer guarantee, you have the right to request a repair, replacement, or refund.

  1. Refunds or exchanges are provided in our stores and before leaving New Zealand. Due to Regulations, we are unable to exchange goods at our on-Airport locations once taken past the Customs Border Control points on entry into New Zealand.

  1. Lotte Duty Free will refund or replace products that are damaged or faulty, or where incorrect products are supplied, within a reasonable time. All goods returned, whether they are faulty or not, must be returned with proof of purchase.

  1. Subject to the condition of the goods, we will either arrange for a replacement with an identical or comparable product/s, or issue a refund of the purchase price of the faulty/damaged product/s or repair the product/s.

  1. Returns will not be accepted if the damage to the product has subsequently been caused by an accident, or by neglect or misuse by the consumer or a third party. Returns will not be accepted if the goods have been modified or tampered with in any way. This does not limit any rights you may have under the Consumer Guarantees Act 1993.

  1. Please note that this policy does not cover a change of mind. If you have any questions or concerns about our refund policy, please contact our Customer Service Team on 1300 388 937 (within New Zealand) or on +61 1300 388 937 (outside New Zealand) or the Manager of the location where you purchased the item(s), and we will gladly assist in resolving your concern."


  1. This Agreement and the access and use of the Site shall be governed by and construed in accordance with the laws of New Zealand. By accessing and using the Site, you accept that any dispute under these this Agreement or arising out of access and/or use of the Site shall be subject to the jurisdiction of the Courts in New Zealand and by accessing and/or using the Site, you hereby submit to the jurisdiction of such courts for such purposes.

  1. You are solely responsible for compliance with any applicable laws of the State, Territory or Country from which you access the Site.


  1. This Agreement shall constitute the entire agreement and understanding between the you and Lotte Duty Free concerning the subject matter hereof and supersedes all prior agreements and understanding of you and Lotte Duty Free with respect thereto.

  1. If any provision of this Agreement shall be unlawful, void or unenforceable for any reason, the other provisions shall not be affected thereby and shall remain valid and enforceable to the maximum possible extent.